Delivery & Returns Policy

How Much Does Delivery Cost?

Up to 20KG in weight – £10.50 + VAT
Each 20KG parcel after this is £10.50 per unit.
200KG + – Delivery will be calculated at checkout, based upon Postcode.
For exact values please add the items to the basket, and delivery will be calculated as it can differ product to product.

When can I expect delivery?

Items that are 20KG or over, in-stock and ordered before 2:00pm Monday to Friday will be delivered the next working day.
We don’t deliver at the weekend but as standard but can for an additional cost (contact us to enquire). Therefore, if you order after 2:00pm Friday or anytime over the weekend you will receive your goods on Tuesday for stock items.
Deliveries to the Scottish Highlands and Islands may take longer, and will be at additional cost. Please see our Delivery Specifics to see if you fall into this category.

Delivery Specifics

To guarantee a timed next-day delivery you would need to choose either pre 9:00, pre 10:30, or pre 12:00 in the delivery options.
Orders Placed before 2pm will be processed the same working day. Orders placed after 2pm will be processed the following working day.
If your order, either parcel or pallet is undeliverable, then a re-delivery charge will be applicable.

Hard to Reach Areas

Delivery to hard-to-reach areas will take a little longer, and will be at an additional cost. These deliveries will take 2-3 working days to reach you. This will affect you if your postcode falls into this list:

AB37 – AB38
AB44 – AB45
AB53 – AB56
CA18 – CA27
HS1 – HS9
IM
IV14 – IV28
IV30 – IV32
IV36
IV40 – IV56
IV7
IV9 – IV12
KA27 – KA28
KW
LA15 – LA23
PA20
PA21 – PA38
PA41
PA42 – PA49
PA60 – PA78
PA80 -PA88
PH17 – PH26
PH30 – PH44
PH49 – PH50
TR21 – TR25
ZE

Lost or Damaged Deliveries

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost.

If this happens, please email [email protected] with your order details, along with some photographs if the parcel has been damaged, and we will despatch replacements.

Cancellation or Returns

Please contact us within 10 working days if your item is unwanted.

We are unable to offer refunds on items that have been manufactured (blended) to order or any related bespoke items.

For orders that are cancelled or returned we will charge an 15% restocking and admin fee of the item price and we will not refund the cost of the original shipping.

For a refund on an unwanted product, the item needs to be in a re-saleable condition in its sealed original packaging and return carriage is to be arranged by the customer.